Refund & Return Policy
Our return policy is quite simple and fair. The following conditions below need to be met for your order to be processed for an exchange or refund:
- The item must be replaced within the 15 days of the purchase. If 15 days have lapsed than we won’t be able to processes your request for refund or exchange.
- For a refund or exchange request to stand valid, the items need to be in the original packing and must not be used.
- We require a payment proof for purchase receipt for processing of the refund. Please send it along with the product.
- The product should be sent only to the designated mailing address provided to the customer by our representatives. Any item sent to the manufacturing unit or any other address would not be facilitated for refund or exchange.
We offer our customers to get their products customized as per their own needs and choices and for such orders, we have set robust policies where your products pass through more than 7 measurement checks so that we may stitch your garments right as per your choice. So we recommend you to provide us with your measurements as per the measurement instructions provided on the website. Before dispatching the customized orders, we run a complete check on the product being dispatched and a checking report is also enclosed in the parcel for the satisfaction of our customers, but still, if the product is not as per the criteria, we are here to provide you with a replacement of the garment free of cost once we get the product back and recheck it for the errors.
It must be noted that as the customized orders are manufactured especially on the demand of the customers, we do not provide a refund & Exchanges for such products. If the size doesn’t fit you. We do first free alteration free of cost in the case of sizing error, however, the customer need to send the product back to us at our mailing address on their own cost as we do not bear the reverse shipping costs.
We strive to keep the leather quality in its most natural form and thus such products may carry un-even spots, effects, or colors which are proof that the leather being used is original and is not synthetic. Such impressions might have a high frequency in the vintage leather series and cannot be controlled so we let them be as they bring grace to the product and keep it original.
Lastly, we do not bear the responsibility for any of the legal duties, taxes, or customs charges and if any of such charges exits, those need to be paid by the customers.
We facilitate the exchange of the products that are found damaged or defective by the customers and in such cases, a similar product is dispatched to the customers. To get an exchange inform us through sending an email at firstname.lastname@example.org
- Health and Personal Care Items.
- Gift Cards.
- Products that are not accompanied by the proof of purchase or receipt.
- Products sold in a “Sale Campaign”.
- Products subject to Partial Refund.
- Products that have been used by the customers or have been damaged in the hands of the customers.
- Products that have time-barred the refund policy time limit.
If a product was marked as a gift when purchased and was shipped directly to the customer, a gift credit will be provided to the customer in lieu of the value of return and a gift certificate will be mailed to the customer after the receipt of the products.
In case a product was not marked as a gift and was dispatched to the gift giver, the refund will be made to the gift giver.
Once you have applied for the refund on our website and we have received the product, we will notify you by an email about the receipt of the products and the status of your refund will also be communicated to you.
In case your refund is rejected, you will be notified about the reason through an email. While if your refund request is approved, you will get an Email notification with a refund credit according to the original payment method involved. Please note that the refund credit might take 30-45 days depending upon the payment method involved.
Late or Missing Refunds:
If you have received an Email about the approval of your refund request but have not received any refund after 30 days of the Email, you must contact your bank, Credit Card Company or the third party involved in the payment transaction. In case everything is fine from your side, you must send your query to us at email@example.com with all your details and the refund approval Email.
Please use the following address to return your products in general but if the products need to be received at any other warehouse, our representative will advise you to send the products at the designated address:
“South Shields, U.K.
Note: Shipping costs are always non-refundable and the shipping charges will be deducted from the refund amount. The customers need to send the products back to the company’s warehouse at their own expense and Black Jack Leather will not be responsible for any shipping charges or taxes involved.
For the return of products that costs more than $75, it is recommended that the customers should use a traceable and authentic shipping service as the processing of the refund/exchange or return is based on the reception of the products so there might also be some delays for the processing of refunds and returns of the customers that have far off locations.